FAQs
Shipping
What are the shipping fee and delivery timeline?
-
Will I be charged duties and taxes?
-
Where do you ship to?
-
My Order
How do I find my order number?
1. Your Order
If you have a Huffy account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number! If you haven't created an account, no worries! You can create one anytime with the same email address used to place the order.
Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!
2. Gift Order
If you've been sent a gift, a gift receipt with the order number should've been included. Still can't find it? Send us an email at info@huffy.com with the gifter's name and their email address!
Can I cancel my order?
-
Can I change my address?
-
How can I track my order?
-
Returns + exchanges
What's your return and exchange policy?
-
How much is the return shipping fee?
-
How do I start an online return?
-
When will I receive my refund?
-
Payments
WWhat payment methods do you accept?
-
How is refund processed?
-
How does discount code work?
Simply enter the discount code by using the Have a discount code? button found in cart! A limit of one (1) discount may be applied to each order. If a second discount code is applied, our system will automatically select the better deal and the other discount will not be applied. Discount codes cannot be used in conjunction with any other type of discount. Huffy has the right to hold and or cancel orders that use more than one discount code.